Hello, Wayne! This is Ofnilieta from Redweek from the topic “I am a former TIMESHARE employee in Mexico” and I am contacting you and pleading for your help in regards to this matter.
My family and I are Canadian citizens and we already sent our cancellation letter during the rescission period by courier and registered mail. The name of the resort I signed the timeshare contract is Sunset Royal Beach Resort. My cancellation letter has been received as per the tracking number and numerous phone calls with the Mexican resort. The person I spoke with refused my cancellation. After a few emails, the resort responded this way:
“Due to your request here what we are going to do. We will go ahead and cancel your contract but you will have to pay for the services you use. Is a grand total of $2,970.00usd. You will find the document you sign in the attachment. Have a great day.”
I am certain that you know how and what tactics they used to get us sign their timeshare contract including the services mentioned above which were offered to us. The signed document is entitled Tour Move In and this is what it says:
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“Dear New Member,
It is our pleasure to let you know that in virtue of your new membership status we are providing accommodation for _4_ day(s) and _3_ night(s) at the _S. Royal_ hotel, as well as an All Inclusive package for _6_ people.
These services normally have a cost of $ _2,340_ USD, according to the rack rate for the service provided to our non-member guests.
Also, as an additional benefit, you will be receiving a tour to _spa_ for _6_people with a regular cost of $_630 usd_.
This service will have no cost for you as a new member, as a first-visit incentive, and in the understanding that if you decide to give up your status as a member, it will have a cost.”
The person attached the said document in his email and highlighted this sentence: This service will have no cost for you as a new member, as a first-visit incentive, and in the understanding that if you decide to give up your status as a member, it will have a cost.
The sales agent did mention that these are gifts during the phone call.
How do we go around this? Do we really need to pay this?
Your reply and help on this matter is greatly appreciated.