This article covers Royal Holiday, the Mexico-based vacation club with sales locations in Cancun, Cozumel, Puerto Vallarta, Riviera Maya, and other Mexican resort cities. It is not related to Royal Resorts, a separate company covered in a different article.
Own a Royal Holiday membership and wondering what your real options are? You’re not alone — this is one of the most common memberships owners want out of.
Is It a Deeded Timeshare or a Membership?
Royal Holiday isn’t a deeded timeshare. It’s a right-to-use vacation club membership, legally structured under the name Royal Experience. That means you don’t own real property — you own a contractual right to use the club’s benefits. This distinction matters a lot for how cancellation works.
What Rescission Rights Do You Actually Have?
Mexican consumer protection law gives you 5 business days from your purchase date to rescind your contract for a full refund, no questions asked. If you’re still inside that window, send written cancellation notice immediately by a trackable method. If your 5 days have passed, don’t panic — you still have paths forward, they just take more work.
What Owners Are Saying Online
Complaints about Royal Holiday follow familiar patterns: high-pressure sales presentations, promises of easy resale or rental income that never materialize, and difficulty getting a straight answer from customer service once you want out. Many owners report they didn’t realize the membership had little to no resale value until they tried to sell it themselves.
Your Options to Cancel
Since this is a Mexican-jurisdiction contract, U.S. credit reporting and cross-border debt collection generally don’t apply the way they would with a U.S. company — so pricing here uses one unified table rather than splitting by balance owed.
| Option | Cost | Best For |
|---|---|---|
| DIY Cancellation App | $499 | Owners comfortable preparing their own documents using templates and step-by-step instructions |
| Document Preparation Service | $1,500 | Owners who want a personal contract review and custom-prepared documents |
| Attorney or Exit Company | $5,000–$10,000 | Complex cases, but slow and expensive |
About Me
I spent 15 years on the resort side of this industry across the U.S., Mexico, and the Caribbean, so I understand exactly how Mexican-jurisdiction vacation club contracts like Royal Holiday’s are written — and where the real exit points are. I’ve personally guided 230+ clients through cancellations since switching sides.
Ready to Get Started?
Not sure where you stand? I offer a free 3-question review to point you toward the right path before you spend anything. No pressure — just an honest answer from someone who’s done this before.