Own a Palace Elite membership or a Palace Resorts vacation club interest? Whether you signed at Moon Palace, Sun Palace, or another property in the family, there’s a real path out — but Mexican law shapes exactly how that path works.
Is It a Deeded Timeshare or a Right-to-Use Membership?
Palace Resorts memberships are generally Right-to-Use (RTU) arrangements, not deeded real estate. You’re purchasing points, credits, or usage levels rather than owning property. Higher membership tiers unlock nicer rooms and perks, but the underlying structure stays the same: access rights, not ownership.
Are You Still in Your Rescission Period?
If you just signed, act now. Under Mexican consumer protection law, you have 5 business days to cancel for a full refund — no explanation required.
Send a formal written rescission letter by certified mail to the exact address listed in your contract. If a sales representative told you cancellation could happen “anytime” or handled informally, get everything confirmed in writing anyway. Verbal promises made during a sales presentation don’t override the contract terms.
What Owners Say Online
Palace Resorts owners commonly report long, high-pressure sales presentations that ran well past the promised time, along with promises about fee caps or free membership extensions that weren’t delivered. Others describe difficulty reaching the company by phone or email once they decided to cancel.
Rising annual fees are another frequent complaint. Even without a traditional “maintenance fee” label, membership and usage fees tend to climb year over year, which is often what pushes owners toward cancellation in the first place.
What If You Missed the Rescission Window?
Past the 5-day window, your contract’s specific language becomes critical. Some Palace Resorts contracts include jurisdiction clauses referencing Mexican law, which affects your options and timeline.
Your realistic paths forward:
- PROFECO complaint: File with Mexico’s consumer protection agency if the resort misrepresented terms or refuses a valid rescission.
- Structured documentation approach: A cancellation package addressed correctly, with a clear paper trail of every contact attempt, gives you the strongest position.
- Professional cancellation support: Given the contract complexity and reported difficulty reaching the company directly, professional help often moves things forward faster than going it alone.
Your Options
Mexican-jurisdiction contracts don’t carry the same U.S. credit-reporting or collection risks, so paid-off and financed owners generally follow the same path:
| Option | Cost | Best For |
|---|---|---|
| DIY Cancellation App | $499 | Owners comfortable preparing their own rescission or cancellation documents. Click here to learn more. |
| Document Preparation Service | $1,500–$2,500 | Owners who want their contract personally reviewed and documents professionally prepared. Click here to learn more. |
| Full-Service Exit Company | $5,000–$10,000 | Complex cases, but slow and expensive |
I built Everything About Timeshares — Wayne C. Robinson after 15 years inside the industry across the U.S., Canada, Mexico, and the Caribbean, followed by 10 years helping owners exit. I’ve helped 230+ clients cancel their contracts, including Mexican-jurisdiction memberships.
Ready to Get Started?
Whatever’s driving your decision, there’s a path forward. Take the free timeshare review to find out which option fits your situation.